Water resources Annual Report - City of San Francisco - 2018-2019

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Water resources Annual Report - City of San Francisco - 2018-2019

Screen Shot 2019-12-11 at 10.35.37 AM.pngWater is our most essential resource. We depend upon it every day, and our community depends upon the San Francisco Public Utilities Commission (SFPUC) to reliably deliver high-quality water, 24/7. While extended periods of drought, population growth and regulatory challenges increasingly impact water utilities, they also present exciting opportunities to build resilience by harnessing the power of innovation and technology. The Water Resources Division’s mission is to conserve and reuse water and diversify our water supply using both tried-and-true methods, as well as exploring innovative new ways to build the resilience of our water supply. The SFPUC will continue to provide high-quality, reliable water service to 2.7 million residents in the Bay Area, rain or shine, as the result of decades of proactive planning.

The SFPUC prepares for the risks and challenges posed by climate change by investing in our infrastructure while also implementing crucial projects to diversify our water supply, including groundwater, recycled water and onsite water reuse. We are leading the way with innovative research projects, such as the Purified Water Program, which is exploring the feasibility of treating wastewater to drinking water standards. Abundant rain and snow have provided the SFPUC with plenty of water this year.

Our overall system storage is nearly at capacity. And still, San Franciscans have some of the lowest per capita water usage in California. That success is due, in part, to our extensive and innovative customer engagement. One example is how we leverage our network of automated water meters to communicate timely water use data through our online customer portal, My Account. Our Leak Alert program also uses that data to notify customers with continuous water usage and prompt them to fix leaks before they see a spike in their bill. Customers have responded enthusiastically and amplified our outreach efforts on social media. Our leak alert program has helped save 49 million gallons of water this fiscal year.

The SFPUC is proud to set the standard for excellence in operations, environmental stewardship, community engagement and innovation. Even when abundant rain and snow have provided a robust water supply, the SFPUC will always work to conserve our precious resources and diversify our water sources to ensure water security for our community for generations to come.

Paula Kehoe, Director of Water Resources

SOURCE SFPUC WEBSITE

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