1 February 2017: Water Retail Market Opening workshop, Think Tank, Birmingham supported by the Future Water Association From April 2017, over 1.2 million eligible businesses and other non-household customers in England will be able to choose their supplier of water and wastewater retail services. There is an expectation that the opening of the non-household water market will support business customers to become more water-efficient and will stimulate benefits for customers in the form of lower bills and better value for money, better customer service, and more tailored services to suit individual customers’ needs. In this new open water market, water retailers will seek to offset low retail margins by delivering innovative and value-adding services to customers; services that will also differentiate them from their competitors. Both retailers and wholesale companies will be looking to meet their obligations to customers, to the market operator and to each other at the lowest possible operating cost. This workshop is aimed at water retailers, wholesalers and the industry supply chain and will focus on the role of sensor technology, data and the insight it delivers in enabling market reform. Early opportunities are likely to focus on metering and meter estate management, billing, water efficiency, surface water management, trade effluent, customer engagement and private network management. For further info and to register now see our website