DC Water Begins High-Tech Meter Upgrade Project
Published on by Water Network Research, Official research team of The Water Network in Technology
Washington's DC Water is launching a city-wide initiative to upgrade most water meters in the system, giving customers newer technology that will help them manage and track their water usage.
“This next generation water meter will provide even more benefits to customers, and will reduce the need for estimated billing or manual meter reading,” said DC Water CEO and General Manager George S. Hawkins.
“This is one more example of our mission to incorporate innovative technology in our operations for customer benefit and operational efficiencies.”
More than 85,000 meters will be replaced, mostly for residential and some smaller multi-unit buildings, beginning this month and lasting through mid-2018.
This ushered in a new era of services that enabled Customer Care Associates to help customers diagnose their high water bills. It also allowed customers to view their daily usage online.
Additionally, DC Water’s internal teams developed a first-of-its-kind application to send alerts to customers whose water usage spiked significantly over a period of several days.
This is often a resident’s first indication of a leak, pipe break or plumbing problem.
The award-winning technology, called HUNA, short for High Usage Notification Application, has sent more than 97,000 notifications to customers since its inception more than 10 years ago.
These meters are now older and are ready for replacement.
For most customers, it will be a straightforward replacement of the old meter to the new one as 95 percent of the meters are located outside.
Read more: DC Water
Media
Taxonomy
- Smart Meters
- Meter Data Collection
- Water Supply
- Consumption
- Infrastructure
- Urban Water Infrastructure
- Manager Smart Water Management