Managing Change – A Vital Ingredient to CEM Success

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Managing Change – A Vital Ingredient to CEM Success

Managing Change – A Vital Ingredient to CEM Success

Udi Geismar, VP Enterprise Solutions

Managing Change – A Vital Ingredient to CEM Success

Adopting a Central Event Management (CEM) solution is an ongoing process that starts before the solution is installed and continues long after it goes live. As with any enterprise solution, the introduction of CEM is not just about getting the IT right; it also means changes are needed to many work processes and staff roles.

The key is to properly balance people, processes and technology (PPT) to maximize rollout success and ongoing benefits. At TaKaDu, we’ve worked with many utilities as they go through this transformation and have seen what’s needed and what works. We’ve seen that managing the transformation is key to a smooth and fast deployment and to getting the maximum value from CEM.

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Plan for change

People are creatures of habit and typically once they learn to work a certain way, they are often content to continue. But, once CEM is introduced, continuing the old way of working, which was based on the capabilities and limits of whatever existed before, will make it much harder to reap the benefits of the new technology.

For example, instead of continuing to follow a schedule of periodic routine surveys to find leaks, a utility that has implemented TaKaDu CEM can instead proactively survey specific areas based on a leak detection event. But if the field team is not prepared in advance for the new approach, they might stick to the pre-set survey schedule, missing the opportunity to stop a leak when it is still in the early stages.

Here are some key recommendations for successfully managing transformation across people, processes and technologies (PPT) when adopting a new CEM solution.

The above recommendations are just a few of our insights about how utilities can best manage transformation when adopting a CEM solution.

For more in-depth information about all those steps, and additional recommendations, please download our new eBook: Transformation That Drives Central Event Management (CEM) Success.