Water Companies' Performance of the Year

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Water Companies' Performance of the Year

Water Companies Have Published Information Showing Customers How They Are Performing Against a Range of Indicators During 2013-14.

This is thethird year they have reported information in this way, following our decision in 2012 tochange the way that companies reportso that they can communicate to customers more effectively

Companies reported that they generally delivered good levels of service to most consumers in 2013-14. Yet there are areas they need to improve, in particular sewer flooding and pollution incidents.

In the table below we summarise the information that each company published in July 2014about its performance against their keyindicators.

You can find more information about the performance of yourlocal water and sewerage or water only companyon their website. If you cannot find this information you should speak to your company.

Environmental impact indicators

The water sector can have a significant impact on the environment. For example, poorly maintained sewers can lead to the discharge of raw sewage into a river. So the companies are required to maintain their networks and manage their operations effectively.

The company reports tell us there were slightly more serious pollution incidents caused by water company sewerage assets last year. At an industry level there were around three incidentsfor every10,000km of sewer in 2013-14 compared with two incidents for every 10,000km in 2012-13.

There was a slight decrease in less serious incidentswith99forevery10,000km in 2013-14 compared with 106for every10,000km in 2012-13. Companies have explained where they are focusing work to reduce pollution further in future.

In other news, the companies reported that together they emitted the equivalent of about 4 million tonnes of carbon dioxide in 2013-14. This is about the same as the year before. The activities the companies carry out can generate a large volume of greenhouse gases. For example, treating and pumping water and sewage uses a lot of energy. The companies are expected to reduce their emissions where it is economic to do so and in customers' interest.

Source: Ofwat

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