Water Industry Reaffirms Pledge to Work in the Public Interest (Video)

Water Industry Reaffirms Pledge to Work in the Public Interest (Video)

Water companies in England are strengthening their ongoing commitment to working in the public interest and placing wider good at the heart of everything they do.

The companies have agreed a series of pledges which form part of a new Public Interest Commitment,  which complements their individual business plans by showing leadership at a national level.

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Representative image source: Pixabay, labeled for reuse

The sector will champion measures through which water companies can enshrine what it means to operate in the public interest within their business purpose, in line with best practice among leading socially-responsible businesses. This could include steps such as amending licences or Articles of Association.

Over the last 30 years, private water companies have brought major benefits to consumers and the environment alike. As the industry looks ahead to the next 30 years companies recognise that customers and stakeholders expect them to do more.  The aim of the sector is to work together, and with independent external bodies, to meet these high expectations.

As part of the Public Interest Commitment water companies have also agreed to work together towards five challenging goals:

The Public Interest Commitment has been created by the water industry following companies’ ongoing dialogue with customers, which revealed that they would like the water industry to do more, not just to improve services, but also to play a full role in tackling wider social and environmental challenges.

Based on the feedback from communities and national stakeholders, the ambition for the sector is to represent the best in responsible business practice. That means going beyond just regulatory compliance to demonstrate long term stewardship of the environment, deliver social good and give people a meaningful say as companies decide their priorities.

The precise way in which each company does that will vary to reflect the priorities of their local communities. Following the sector’s biggest-ever customer engagement programme, the improvements recently set out in companies’ five-year business plans to 2025 sit at the heart of the commitment, individually and collectively, to reinforce the water industry’s contract with society. The initiative comes at a time when Ofwat is preparing shortly to set out how all players in the water sector can come together to create a shared vision for its future.

Commenting on the publication of the Public Interest Commitment, Michael Roberts, Chief Executive of Water UK, said:

“The water industry takes its responsibility very seriously, because we play a unique role in running a vital public service for the public good. Water companies individually have set out proposals to improve services over the next 5 years in their business plans, and the Public Interest Commitment is about companies working together to build on those ambitions. It commits us to reinforce the public interest at the heart of everything we do, and to strive towards a set of challenging sector-wide goals which will benefit customers and the environment.”

Read more about the specific pledges in the Public Interest Commitment on Water.org

Or find the Public Interest Commitment document attached below.