Effective Utility Management: A Primer for Water and Wastewater Utilities

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Effective Utility Management: A Primer for Water and Wastewater Utilities

Effective Utility Management: A Primer for Water and Wastewater Utilities

The Effective Utility Management: A Primer for Water and Wastewater Utilities (“Primer”) is the foundation of Effective Utility Management (EUM). It is designed to help water and wastewater utility managers make informed decisions and practical, systematic changes to achieve excellence in utility performance in the face of everyday challenges and long-term needs for the utility and the community it serves. It was produced by utility leaders who are committed to helping other utilities improve water and wastewater management.

The Primer distills the expertise and experience of these utility leaders into a framework intended to help utilities identify and address their most pressing needs through an incremental, continual improvement management approach. All water and wastewater utilities can benefit from applying this Primer. Each utility has unique management opportunities and challenges, and this Primer provides a common sense way of assessing, managing, and measuring a utility’s performance to address these opportunities and challenges. The steps described in the document and associated resources are relevant to any water or wastewater utility, regardless of size, budget, or other capacity.

Source: NACWA

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