Accenture

About

Water utilities face intensifying pressure to improve customer service, strengthen resilience and deliver security of supply. They must achieve these major business goals against the backdrop of a fast-changing environment in which population growth, climate change and a heightened focus on the cost of living and affordability are all playing a major role.

Despite significant investments in data systems to support operational responsiveness and improve overall system service, water utilities’ operations are still largely based on after-the-fact information. As a result, reactive decision-making undermines their ability to achieve their business goals. This means water utilities currently face avoidable challenges such as:

• high operational costs to repair failures

• high capital costs to build extra capacity, and

• increased risk of non-compliance and customer complaints.

Having already made commitments to implement price reductions, how can water utilities address these challenges and deliver the investments needed to improve today’s service and tomorrow’s resilience? A new approach is needed.

Taxonomy

• Analytics & Modeling
• Smart Grid Analytics
• Data & Analysis