Account Manager Remote

About Our Company

A wholly-owned subsidiary of the Water Platform of Danaher Corporation (NYSE: DHR), Aquatic Informatics is a mission-driven software company that organizes the world’s water data to make it accessible and useful. We provide software solutions that address critical water data management, analytics, and compliance challenges for the rapidly growing water industry. Water monitoring agencies worldwide trust us to acquire, process, model, and publish water information in real-time. We offer a full range of solutions, from standalone software packages for individual users, hosted software services, and enterprise-wide national systems. We serve over 1,000 municipal, federal, state/provincial, hydropower, mining, academic, and consulting organizations in over 60 countries that collect, manage, and process large volumes of water data.

Aquatic Informatics is headquartered in Vancouver, Canada, and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humour. We like smart people – IQ and EQ – who care about the environment and want to do good in the world.
 

If you want a meaningful role with a company that is making a real difference in one of the most important resources in the world: water, then join our energetic growing team. Help us revolutionize an industry!

About You

You’re looking to do something meaningful and fulfilling with the enterprise software/SaaS sales skills you have developed over the years.  You have an entrepreneurial spirit and enjoy helping customers overcome their complex challenges, particularly related to data management, information dissemination, and decision support.  Previous roles have left you feeling unchallenged and undercompensated, and have made you wonder if you’re actually making a difference.  You are looking for a fulfilling career that rewards you for your efforts.

You’re a highly motivated Account Manager, with expertise in helping customers solve new use cases with the investment they have made in our enterprise software/SaaS solutions.  You have consistently grown customer wallet share and have achieved or exceeded sales revenue targets. You have provided consultative, solutions-based information to customers.

You are motivated and interested in a challenging, results-driven position. You have a desire to join a fast-growing, customer-focused, company in the water space.  You enjoy helping people, people like and trust you, and you thrive in a team environment.

About the Opportunity

The Account Manager I will help Aquatic Informatics’ (AQI’s) customers continue to grow and expand their usage of AQUARIUS while simultaneously helping the company grow Annual Recurring Revenue (ARR). You will develop meaningful customer relationships focused on driving value to our accounts and measured by customer retention, revenue growth, and engagement with our products and services.

As the Account Manager I, you will serve an existing customer base who are providers of drinking water, usually municipal water and wastewater utilities located in the APAC Region. This is a remote position based in Australia.

Principal accountabilities include:

Understand our customer’s business goals and objectives and how they relate to AQI’s products.

Develop and maintain a trusted advisor relationship with customers.

Ensure customer satisfaction and be able to identify new opportunities to increase sales.

Identify requirements, uncover roadblocks and demonstrate account management capabilities to drive renewal to on-time closure.

Maintain accurate Customer Health Reports (CPRs) through scheduled calls, follow-up emails, and updates in Salesforce.

Initiate and/or lead client resolution actions with other departments and ensure that when complete, there is a post-action and continuation of engagement.

Liaise with and support post-implementation for new clients to ensure a successful onboarding, support structure, and ongoing client success.

Maintain consistent high-level technical knowledge of the product and version updates.

Qualifications/Assets

Education:

• Tertiary Degree, diploma, or equivalent education and experience.

Experience:

• 1-3 years of experience in an enterprise software environment

Skills/Assets:

• Strong organizational skills and the ability to prioritize tasks.
• Enjoy and thrive in a team-based work environment.
• Demonstrated problem-solving skills.
• Ability to handle multiple tasks in an efficient and professional manner.
• Ability to show sound judgment in decision-making.
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
• Strong attention to detail and organization.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Industry experience

Education: Bachelor

Seniority: Expert, Engineer, Consultant

Years of experience: 1 to 5 years

Taxonomy

• Sales & Marketing
• Technical Sales Representative