Public Utilities Senior Manager

CLASS SUMMARY :
This is the third of seven levels in the Public Utilities Management series. Incumbents coordinate the activities of a water or wastewater treatment plant, or the day-to-day activities of an assigned gas, water, or wastewater utility division. Responsibilities may include supervising ten or more certified staff performing a variety of duties; preparing and monitoring an annual budget; ensuring compliance with regulatory authorities; responding to customer complaints; planning and coordinating construction and facility upgrade projects; projecting future utility needs; and performing the duties of the lower level.

TYPICAL CLASS ESSENTIAL DUTIES :  (These duties are a representative sample; position assignments will vary.)

1. Manages staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.
2. Manages the day-to-day operations of an assigned area of responsibility, which includes: planning and coordinating projects and processes; developing and coordinating work plans; inspecting in-progress and completed work to ensure conformance with established standards; and monitoring compliance with applicable Federal, State, and local laws, regulations, codes, and/or standards.
3. Reviews utility needs; prepares plans for future utility upgrades and related projects; coordinates construction and repair projects.
4. Responds to a variety of customer inquiries and complaints; resolves complex situations.
5. Prepares, reviews, and approves a variety of operational records, reports, and plans.
6. Prepares and monitors an annual budget; forecasts staffing, equipment, and material expenses; monitors and controls expenditures; submits budget recommendations.
7. Performs other duties of a similar nature or level.

    

TRAINING AND EXPERIENCE  (positions in this class typically require):
High School Diploma or equivalent (G.E.D.), one year of specialized training in area of assignment, and ten years related experience, including five years supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSING REQUIREMENTS :
Licensing Requirements:

Some positions may require:

• Certification(s)/Qualifications in area of responsibility;
• Driver's License.

KNOWLEDGE  (position requirements at entry):
Knowledge of managerial principles;

• Advanced principles, practices, methods, and procedures in assigned area of responsibility;
• Applicable Federal, State, and local laws, rules, and regulations;
• Project management principles;
• Budgeting principles;
• Construction principles;
• Customer service principles;
• Report preparation techniques;
• Computers and related software applications.

SKILLS  (position requirements at entry):
Skill in:

• Monitoring and evaluating employees;
• Prioritizing and assigning work;
• Implementing standards, goals, processes, and procedures;
• Developing and monitoring an annual budget;
• Applying policies, procedures, laws, and regulations;
• Providing customer service;
• Developing construction and upgrade plans;
• Preparing, reviewing, and maintaining operational records and reports;
• Using a computer to include, but not limited to, developing and utilizing online calendars, spreadsheets, Gantt charts, and other related software applications;
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.

PHYSICAL REQUIREMENTS :
Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.

Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Incumbents may be subjected to electrical currents, extreme temperatures, inadequate lighting, work space restrictions, and travel.

NOTE : 
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.