Operations Specialist

A full-time exempt position reporting directly to the Director of Operations. This role operates within the EOSi headquarters located in Pocasset, MA.

Responsibilities:

Order entry & customer delivery logistics, including ERP system processing, vendor coordination, and pre-pay requirements.
New customer set-up in QB/Epicor, CRM (Salesforce), tax forms and delivery requirements.
Communication with EOSi Sales Team working closely to coordinate orders while establishing and executing on customer expectations.
Order incident management, control, reporting, and corrective action coordination.
Support outbound freight quotes as needed for existing and new customer demand, including reviewing carrier equipment required for successful customer delivery.
Inventory support – Maintain a basic knowledge and understanding of inventory management in support of Operations Team.
Provide AP/AR support for Operations department specific transactions.
Support international order logistics coordination.
Data Entry – Candidate will be required to maintain clear, concise data relating to orders, inventory, quality control, etc.
Inbound phone triage, gather basic information and direct caller to appropriate personnel.

Qualifications:

Associates or Bachelor’s degree required.
Two (2) or more years of experience in a related role.
Must be a strong team player who is professional and courteous.
Strong department and inter-department coordination required.
Must be a quick learner with the ability to multitask and prioritize in a fast-paced environment.
Excellent oral and written communication skills, as well as organizational skills.
Proficient in Microsoft Office Suite (Outlook, Word, Excel).
CRM database experience (Salesforce) desired.
Experience in ERP/Business Management Software (QuickBooks, Epicor) desired

Education: Bachelor

Seniority: Manager, Director, Professor

Years of experience: 5 to 10 years