Inside Sales Support
Published on by Water Network Research, Official research team of The Water Network for In-Situ Process
Salary Range:$55,000.00 To $65,000.00 Annually
Position title: Sales Support Administrator
Reports to: Inside Sales Manager
Department: Inside Sales
Location: Fort Collins, Colorado
General Description
In-Situ, Inc. is a global company with a modern manufacturing facility in Fort Collins, Colorado. The company focuses on specializing in the design, manufacture, and worldwide sale of scientific equipment for the environmental, aquaculture, and industrial water-monitoring markets. The Company is a leading global innovator of solutions for customers requiring water monitoring in a variety of different markets. The Company provides “best in class” groundwater and surface water level and water quality monitoring equipment along with data transmission and management software resulting in an exceptional customer experience.
Not only does In-Situ provide an attractive offering to our customers, but the company also places a high value on engagement in our community, environmental projects, employee wellness and creating an open and fun work environment.
Primary Responsibilities
Provide outstanding customer service to ensure the best possible customer experience.
- Review orders for completeness and discuss any potential gaps on orders with the appropriate Inside Sales Representative
Taking ownership and leadership to be the liaison between sales and operations.
- Ability to multitask in a fun but faced pace working ensuring timely turnaround for quotes, orders and internal/external requests.
- Coordinating and facilitating needs cross-functionally with multiple departments.
- Communicate sales order status both internally with customers.
- Help manage the sales team’s logistical needs, including processing of orders, coordinating shipments, quoting solutions, and providing lead-times.
- Update all order and customer information in the CRM system based on work completed.
- Manage database accuracy in our CRM and ERP systems.
- Continuously improve internal processes to streamline services and eliminate waste.
- Participate in required meetings, training programs, and continuous improvement efforts.
- Other duties as required.
Position Qualifications
- Applicant must be eligible to work in the United States, and will need to work onsite.
- Prior experience in administrative support and leadership a plus.
- BS/BA degree required or equivalent combination of experience, education, and training.
Required Skills
- Excellent customer service skills
- Outstanding data entry accuracy and speed
- Exceptional attention to detail and thoroughness
- Strong time management skills
- Ability to complete workload with frequent interruptions.
- Excellent communication skills, both written and verbal
- Proficiency and accuracy with PC-based application software including Microsoft, Salesforce.com CRM system and Business Central ERP systems
- Positive attitude with ability to accept continuous improvements to processes
- Excellent team skills and ability to develop and maintain effective internal and external relationships and communications.
- Demonstrated ability to thrive within a small but growing organization.
- Ambitious, open to learn, and adapt.
Desired Skills
- Experience with environmental monitoring or Water Quality Industry a plus
- Experience using Salesforce.com or another software-based CRM system
- Ability to take leadership of initiatives, to support a growing business and team.
Working Environment and Physical Conditions
- Normal onsite office environment
- Computer system data terminal
Salary Range: $55,000 – $65,000
Benefits Available: Health, Dental, and Vision Insurance, 401(k) matching, Short and Long-Term Disability, Group Life/AD&D Insurance, Employee Assistance Program, Will and Trust Preparation
Services, Travel Assistance Services, 10 paid holidays per year (set by the company), 20 days FTO (Flexible Time Off) accrued evenly throughout the year and other ancillary benefits.
Voluntary Benefits: Life, AD&D, Pet Insurance, Identity Theft Protection, Legal Services, FSA for Dependent Care, Health Savings Account, and other Supplemental Options.
Additional Benefits: Paid Parental Leave, Continuing Education, Dependent Care, and Wellness Reimbursements.
In-Situ Inc. builds world-class environmental monitoring instruments ... and world-class careers!
- Please apply at https://in-situ.com/about/careers/ if above qualifications are met.
- Please, no phone calls about this job.
- Principals only. Recruiters, please do not contact this job poster.
- Please do not contact job poster about other services, products or commercial interests.
Information
- Location: Fort Collins, United States
Industry experience
Seniority: Expert, Engineer, Consultant
Taxonomy
- Agriculture Company
- Quality
- Water Quality
- Water Systems Monitoring
- Colorado, United States
- Sales & Marketing
- Online Customer Training Platform