Ofwat

Our job is to make sure that your water company provides you with a good quality service at a fair price.

We do this by:

• keeping bills for consumers as low as possible
• monitoring and comparing the services the companies provide
• scrutinising the companies' costs and investment
• encouraging competition where this benefits consumers

If a company falls short of what we or customers expect we take the action necessary to protect consumers' interests, which may include legal steps such as enforcement action and fines.