Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:  

Xylem seeks to hire a Senior Field Service Technician. The Senior Field Technician position is a qualified technician with the ability to plan, lead, and direct execution on simple projects, communicate results, as well as mentor/train more junior field technicians. This position will be able to interpret and utilize data to solve problems and complete tasks with minimal direction. 

Who We Are Looking For:

Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.

Essential Duties/Principal Responsibilities:   

• Ability to train more junior technicians on the proper handling and use of equipment as per standard operating procedures 

• Provides basic/intermediate maintenance on tools/equipment across locations and project sites 

• Prepares documentation and tools/equipment in advance of mobilization to complex projects 

• Accountable for quality data collection 

• Completes site assessments, safety plans; or delegates with review 

• Solves complex technical issues with support from technical experts 

• Acts as a mentor to field employees to resolve problems and provide guidance 

• Provides feedback to the safety and technical teams on concerns and makes recommendations for improvement  

• Identifies and prioritizes tasks for self and projects; delegates widely to other team members and supervises completion with effective feedback given 

• Identify opportunities to influence and promote inter-team and project collaboration 

• Empowered to raise observations/concerns and recognition to immediate team and leadership as required 

• Focused on continuous improvement by consistently looking for ways to improve and promote quality, efficacy, and safety 

• Complete daily timesheets and expense reports as required 

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certifications:  

• High School Diploma or GED with up to 5 years previous field/shop/construction experience 

• Post Secondary education a plus; certification in engineering discipline preferred; with 1-2 years of previous work experience in a field/shop/construction environment 

• Previous experience within a water services/utility organization a must 

• Proven ability to make decisions that are based on analytics/facts/observations and adhere to standard operating procedures/policies 

• Proven ability to delegate tasks to others, provide feedback and communicate technical requirements/updates 

• Dedicated team player committed to the safe and successful operations for everyone involved 

• Proficient in Microsoft Office 

• Demonstrates intermediate math skills 

• Exhibits objectivity and openness to others’ views 

• Exhibits proficient technical/mechanical aptitude proven through education/work experience 

• Experience working directly with customers/clients, an asset 

• Availability to work overtime, weekends and holidays if needed  

• Must have a valid driver’s license and DOT Medical Card; must have a reasonable driver’s record 

Preferred Qualifications:  

• Be able to work in confined space strongly desired; confined space certified 

• Safety and CPR certification a plus 

Physical Demands:  

• Be able to stand on feet for a prolonged amount of time  

• May need to bend, lift, carry, and stretch to perform duties 

• Continually required to use hands and fingers and reach with arms 

• Frequently required to lift up to 50 lbs 

Work Environment:  

• Work requires ability to work outdoors in various weather, traffic and environmental conditions.   

• 60-75% Travel (midwest/southern states)

**The estimated salary range for this position is $27 to $32/hourly. Starting pay is dependent on multiple factors, such as skills, experience and work location.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement**

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation 

Information

• Location: Columbia, United States

Industry experience

Seniority: Expert, Engineer, Consultant

Years of experience: 5 to 10 years

Taxonomy

• Utility Provider
• Technology & Solution Provider
• Pulsed Electric Field Technology
• Water Safety Plan
• Paying Ability
• Construction of Water Projects