Customer Success Associate - Climate Neutral Applications

South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all six continents, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions we inspire and enable our customers to create value from sustainability-related activities.

Our Consultancy and Advisory Services team provides our clients with outstanding technical expertise that enables the successful implementation of complex sustainability projects. Our expertise spans across multiple topics including land and water management, climate strategies, renewable energies, environmental impact assessments, green products, climate policy, carbon pricing, climate finance, and sustainable finance, to name just a few. If you are a smart, ambitious and dynamic sustainability professional with a strong passion to make a real difference in the fight against climate change, the below position may be right for you!

Job summary

The Customer Success Associate - Climate Neutral Applications supporting the implementation and operation of integrated climate action solutions. This includes assisting in the development and deployment of the solution and providing support once the solution is in operation. In collaboration with the customer success manager you will ensure client satisfaction and guarantee a high-quality of your service.

Main tasks and responsibilities:

• Support in the implementation of new integrated climate neutral applications solutions for our clients
• Take an active role in focusing on retention and growth of our clients by understanding their business and meeting their goals
• Ensure client satisfaction by assuring timely delivery of responses and guaranteeing a high-quality of our services
• Provide first class technical support to the clients to keep solutions up to date and support in activation of campaigns
• Operate a first class support system for our clients

Requirements

Essential:

• A university degree, ideally at Masters level
• One year work experience in the e-commerce sector as customer success support
• Understanding of software systems architecture to design the best solution to integrate climate action with our e-commerce and software customers

Information

• Location: Amsterdam, Netherlands

Industry experience

Education: Masters

Seniority: Expert, Engineer, Consultant

Years of experience: 1 to 5 years

Taxonomy

• Customer Management