Customer Success Manager
Published on by Water Network Research, Official research team of The Water Network for TrueOcean
Customer Success Manager (F/M/D)
Permanent employee, Full or part-time · Kiel
YOUR MISSION
With our joint companies north.io&TrueOcean&NatureConnect , we are the experts in geodata organization and management on land as well as in the ocean!
north.io is a fast-growing startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business.
We’re specifically looking for a customer success manager (F/M/D) for north.io who will roll up their sleeves and lead a team from inside the trenches.
As a key member of our team, you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.
Objectives of this Role:
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our data platform
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as directed
Daily and Monthly Responsibilities:
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices & documenting them
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns
- Analyze trends to identify areas of improvement
- Work with the sales and marketing team to drill customer references and develop case studies
YOUR PROFILE
You are passionate about customer centricity, using analytical skills to identify problems, find solutions, and improve relationships and you have relevant digital, smart city or geodata client experience and a demonstrated record of analyzing and optimizing customer relationships.
- 1-2 years of experience in communications, marketing, sales, account management, or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Knowledge of MS Office, google workspace, CRM and project management tools
Nice to have
- Bachelor’s degree
- Interest or background in geo- or sensors data
- Event planning experience
WHY US?
We are committed to creating a culture of collaboration, creativity, and excellence. Therefore, we need driven people like you to foster this culture for the upcoming development.
So if you're looking for a place to grow your skills, unleash your creativity, and make a real impact, North.io&TrueOcean&NatureConnect is the perfect place for you. Let me give you a quick overview of our culture and it’s benefits:
- 4-days-week . We believe that (personal) time is the key to success. We value our employees and want to establish a culture of well-being.
- Educational budget . We believe in continuous learning and offer a budget for our employees to attend conferences, workshops, and courses to develop their skills and stay up-to-date with industry trends such as personal development.
- Educational leave . We want you to expand your knowledge and skills while you are still being fully supported by the company. You can take up to 5 Days per year for workshops, coachings and trainings that are additional to your holidays
- Free personal business coaching for your best possible growth
- 30 days of holidays per year . We want our employees to have enough time to recharge so we give the employee additional 5 days to the legal leave.
ABOUT US
TrueOcean GmbH was founded in 2019 by north.io, is built on a foundation of future thinking and a mindset that aims to make complexity accessible. With a highly skilled team, the company strives to tackle complex challenges and provide innovative solutions.
TrueOcean's maritime data platform enables digital collaboration for data management & sharing, digital map centric work, quality control, data processing and simplifies the scalability of maritime projects. TrueOcean has already received several awards before its product launch in September 2022, including the Vision Award 2021, and was selected by Startups Insights as one of the "Top 5 Cloud Computing Startups" for the maritime industry 2022.
Our maritime data platform helps blue economy companies gain information about the ocean and seabed by making sensor data available in an organized way using SaaS solutions, analyzing it using algorithms and AI, and visualizing the results.
Our Vision
We digitalize the ocean and the world below water surface - making the ocean accessible in a sustainable way.
Our Mission
With our digital tools and services, we empower stakeholders of the blue economy to conduct efficient and successful ocean project on scale. Digital collaboration is the superpower to regain control over data heavy ocean operations and to act fast and safe to meet ambitious goals.
What we do
- We build cloud-based platforms and AI-powered tools that support organizations in the fields of environmental protection and maritime research.
- We want to make data toolsets and complex processing pipelines accessible to as many people as possible, enable researchers to share data and insights, and create synergies.
- We want to drive technological progress for the ambitious expansion of renewable energy so that we can meet climate targets. In addition to Blue Economy solutions, we are conducting research in AI projects with various partners, and we are the driving force behind one of the first major consortiums in the European GAIA-X initiative
- Our funding comes from research grants, public funding from European, federal and state level institutions, as well as commercial partners and customers
- Our young, English-speaking team from the fields of computer science, geography and physics, is international and interdisciplinary in nature, and we are always happy to meet exciting, motivated people.
- Let's join our team!
Information
- Location: Kiel, Germany
Industry experience
Education: Bachelor
Seniority: Expert, Engineer, Consultant
Years of experience: 1 to 5 years
Taxonomy
- Sales & Marketing
- Sales
- Technical Sales Representative
- Sales & Marketing