VP Operations

The Vice President of Operations will provide strategic leadership of company functions, policies and processes
that help drive growth and maximize achievement of business goals. The VP of Operations will serve as a member
of the senior leadership team and will develop strategies to support a capable, engaged and energetic employee
population. Key areas of responsibility include technical expertise, proactive leadership and guidance on all EHS
and Transportation matters as well as implement the company’s new quality assurance initiatives program.
Champion a safe work environment for employees and support and ensure a safety culture throughout the
company.

PRIMARY DUTIES / RESPONSIBILITIES

Business Development / Proposal Management
1. Leads staff in the development of annual strategic plan for the region including the creation of
both expense and capital budgets.
2. Leads staff in reviews of potential new facilities for operations efficiency and costing.
3. Collaborates with Business Development personnel in preparing proposals.
Account Management / Contract Management
4. Manages Plant Managers/Project Managers to effectively execute existing contracts to achieve
maximum profitability consistent with good business judgment and practice.
5. Actively participates in public forums to support Veolia goals and to enhance community
education.
6. Ensures superior client relations: responds to customer needs and solicits client feedback
7. Solicits customer and sales input to gain an intimate understanding of customer needs, problems
and systems in order to provide a complete solution
8. Improve levels of satisfaction, identify need for and implement corrective actions and to evaluate
and develop new business opportunities
9. Ensures that customer requirements and deadlines are met
Negotiations
10. Participates in negotiations of regional, multi-site and/or complex agreements
11. Oversees and manages change variations and negotiates and secures favorable renewal margins
12. Secures profitable scope changes
Procurement
13. Leverages region resources to maximize purchasing power
14. Ensures compliance with legal requirements and company policies
15. Identifies and justifies capital expenditures

Financial
16. Monitors region financial performance including compliance to cost center budget, personnel
utilization, pricing, customer invoicing and collections
17. Identifies opportunities for improvement and guides team when corrections or improvements are
needed
18. Consolidates and prepares monthly reports in a timely manner
19. Prepares annual budgets for region review
20. Ensures that region meets or exceeds plan
21. Forecasts monthly budget variances
22. Ensures timely collection of receivables
Safety & Environmental Compliance
23. Promotes and models safety culture
24. Ensures plant compliance and adherence to OSHA, State and Veolia Safety and Environmental
Programs
Management/Human Resources
25. Staff development (cultivates individual talents, promotes and secures training resources,
motivates successfully)
26. Leadership (builds relationships, facilitates team success, provides direction and delegates
responsibly)
27. Guides the implementation of Human Resources policies, plans and programs for the region.
28. Identifies in conjunction with Training Department staff and HR, training needs and coordinates
execution of training programs.
29. Monitors employee performance appraisal program in conjunction with HR to assure performance
evaluations and goals are completed in a timely and meaningful manner.
30. Establishes standards of performance with key staff and monitors wage and benefit levels on a
regional industry basis.

Qualifications

Education / Experience / Background

● Must have a four-year college or university degree in a related field; master’s degree in a
related technical or business field desirable;
● Bilingualism (an asset).
● Minimum of ten years of experience in the management of utility systems, showing
progressive steps of increased responsibility;
● Developed strategic and business planning and financial management skills including
budget and cost control;
● Successful record with contract negotiations, multi-site interfaces, commercial management
of contracts and sustained customer and regulatory satisfaction;
● Presents effectively and closes attainable sales opportunities;
● A proven track record of successfully delivering excellent customer satisfaction;

Knowledge / Skills / Abilities

● Demonstrates effective sales skills;
● Must be effective in building partnerships and relationships with customers and able to
modify communication and presentation style in order to relate to a variety of people and
personalities;
● Demonstrate excellent communication skills: written, verbal, listening and presentation and
show the ability to recognize and handle sensitive communications internally and with all
levels of customers and suppliers
● Must be outgoing, self-directed, goal oriented and creative to be able to identify and
maximize opportunities
● Demonstrates effective organizational and project management skills with attention to detail
● Demonstrate a high degree of initiative, judgment and resourcefulness with the ability to find
creative solutions and options to multi-faceted and/or time sensitive problems, to deal with
numerous and changing priorities and to proactively address issues relating to personnel,
capital, margin enhancement, facilities, processes and profitability of assigned region.

● Demonstrates commitment to compliance with applicable laws and regulations, the
Company’s Code of Business Conduct and other Company policies and procedures;
● Demonstrated leadership ability with an understanding of Human Resources principals;
● Knowledge of Safety, Environmental and health requirements;
● Facilities/ Capital Equipment Management;

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

Spends 40% of time in an office environment and 60% at projects and/or meetings. Occasional exposure to plant
and field environment. Makes visits to existing and potential customer facilities. Frequent travel.

Job

Primary Location