Customer Engagement or Capital Asset Management?
Published on by Jared Smith, Consultant at PA Consulting Group in Business
The spending list is certainly much longer for water utilities, but recently I've noticed two program areas receiving more attention in the media - Customer Engagement and Aging Infrastructure. So, given a limited budget to spend on these two areas alone, where should a utility focus its resources - maintaining customer relations, or spending on infrastructure?
Media
Taxonomy
- Infrastructure
- Value
- Willingness to pay
- Investments