Bristol Water develops a digital experience platform with WiproUK utility Bristol Water has partnered with information technology (IT) company W...Bristol Water develops a digital experience platform with Wipro
UK utility Bristol Water has partnered with information technology (IT) company Wipro to implement a digital experience platform aimed at modernising its infrastructure and services.
Wipro will provide the utility with a cloud-based solution and capabilities such as instant release, high security and low maintenance. The solution has the ability to seamlessly integrate with the utility’s existing systems through bespoke Application Programming Interface (API) solutions.
The project will enable Bristol Water to align its services and infrastructure with changing regulation and consumer demands.
The solution also will help the water distributor (with 1.2 million customers) improve customer digital experience through the application of the 4M approach – method, model, machinery and mindset of new-age engineering. The enhanced digital experience will lead to an increase in Customer Measure of eXperience (C-MeX) and Developer Measure of eXperience (D-MeX) scores of Bristol Water.